When you access, browse, or make a purchase through Superior Forklift LLC (the “Site”), or otherwise communicate with us regarding our services (collectively, the “Services”), Forklift Superior LLC (“we,” “us,” or “our”) may collect, use, and share your personal information as described in this Privacy Policy. In this policy, “you” and “your” refer to any customer, visitor, or individual interacting with the Services.
Please review this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as outlined below. If you do not agree with this Privacy Policy, please discontinue use of the Services.
Collection of Personal Information
When you visit the Site, we may collect information about your device, your browsing activity, and details required to complete your purchases. Additional information may also be collected if you contact us for customer support. Throughout this Privacy Policy, “Personal Information” refers to any data that identifies or can reasonably be linked to an individual.
Device Information
Purpose of collection:
To ensure the Site functions properly, improve performance, and analyze user activity to enhance our Services.
Source of collection:
Collected automatically through cookies, log files, web beacons, tags, and pixels when you use the Site.
Disclosure for business purposes:
Shared with our service provider, Shopify.
Information collected:
Browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.
Order Information
Purpose of collection:
To process orders, complete payments, arrange shipping, provide invoices and confirmations, communicate with you, prevent fraud, and send updates or promotional offers in accordance with your preferences.
Source of collection:
Provided directly by you.
Disclosure for business purposes:
Shared with Shopify for payment and order processing.
Information collected:
Name, billing address, shipping address, payment details, email address, and phone number.
Customer Support Information
Purpose of collection:
To provide assistance and respond to inquiries.
Source of collection:
Submitted directly by you.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on the Site along with a revised “Last Updated” date where required by law.
Information We Collect Directly From You
Depending on how you use our Services, you may provide us with the following types of information:
- Contact Information: Name, address, email address, and phone number.
- Order Details: Billing and shipping information.
- Payment Confirmation: Email address and phone number associated with payments.
- Account Information: Username, password, security questions, and related account security details.
- Shopping Activity: Products viewed, saved items, purchases, gift cards, loyalty rewards, referrals, and reviews.
- Customer Support Communications: Information shared when contacting us through forms, email, or other communication channels.
Some features of the Services may require certain personal information. Choosing not to provide this information may limit access to specific functions or services.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to fulfill orders, process payments, arrange deliveries, manage returns or exchanges, maintain your account, and provide related customer support services.
Marketing and Advertising
We may use your information to send promotional emails, text messages, or mail regarding our products and services. Your information may also help us personalize advertising and improve your experience across our Site and other platforms.
Fraud Prevention and Security
We use personal information to detect, investigate, and prevent fraudulent or unauthorized activities. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Please contact us immediately if you suspect unauthorized access to your account.
Customer Support and Service Improvement
Your information helps us respond to inquiries, improve our Services, and maintain effective communication with customers.
Data Retention
We retain your Personal Information for our business records unless you request deletion, subject to any legal or regulatory obligations requiring us to keep certain information.
Cookies
We use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and enhance user experience. Third-party service providers may also use cookies to help deliver personalized advertising and analytics.
Most web browsers accept cookies automatically, but you can adjust your browser settings to remove or reject cookies. Disabling cookies may affect certain features or functionality of the Site.
Do Not Track Signals
At this time, there is no universal standard for responding to “Do Not Track” browser signals. Therefore, we do not modify our data collection practices when such signals are detected.
Sharing Personal Information
We may share your personal information in the following situations:
- With vendors and service providers that assist with payment processing, shipping, analytics, customer support, cloud storage, and IT management.
- With third parties when you authorize or direct us to share your information.
- Within our affiliated companies or corporate group for legitimate business operations.
- In connection with legal obligations, business transfers, mergers, acquisitions, or to protect our rights and users.
User-Generated Content
Our Services may allow you to post reviews or other content publicly. Any information shared in public areas may be viewed by others, and we cannot guarantee the privacy or security of such information once disclosed.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal information to us, please contact us to request deletion.
Security of Your Information
While we implement reasonable safeguards to protect your information, no security system is completely secure. Information transmitted online may not always be protected, and we encourage you not to send sensitive information through unsecured channels.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing the personal data we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of your personal information.
- Requesting transfer of your data to another provider.
- Restricting or objecting to certain processing activities.
- Withdrawing consent where processing relies on consent.
- Opting out of promotional communications.
To exercise your rights, you may contact us using the details below. We may need to verify your identity before processing your request.
You may also appoint an authorized representative to act on your behalf where permitted by law.
Complaints
If you have concerns regarding our handling of your personal information, please contact us using the information below. Depending on your jurisdiction, you may also have the right to contact your local data protection authority.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Phone: +1 (786) 822-5770
Email: sales@superiorforkliftllc.shop
Forklift Superior LLC Office
1100 NW 72nd St Miami, FL, USA