Refund and Returns Policy

Returns Policy

At Forklift Superior LLC, we accept returns within 30 days of the original purchase date. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer a return or exchange.

To qualify for a return, the following conditions must be met:

The item must be unused, unopened, unworn, and in the same condition in which it was received.
The item must be returned in its original packaging with all included accessories, manuals, and parts.
The product must not contain visible damage, odors, stains, or pet hair caused after delivery.
Proof of purchase or the original receipt is required.
Customers must provide a reason for the return request.

To begin a return, customers must contact our support team for authorization and return instructions. Please do not return products without first contacting us.

Return shipping costs are the responsibility of the customer unless otherwise stated. Shipping charges are non-refundable.

If requested, a return label may be provided; however, the cost of the label may be deducted from the final refund amount.

Non-Returnable Items

The following products are not eligible for return:

Intimate or sanitary goods
Health and personal care items
Customized or special-order products
Clearance or final sale products
Installed or assembled products
Used products that cannot be resold as new

We reserve the right to refuse any return that does not meet our return requirements.

Brand-Specific Return Policies

Forno Products

Returns are accepted within 30 days of delivery.
Damage must be reported immediately upon delivery.
If the packaging appears visibly damaged, customers are strongly encouraged to refuse delivery.
A 30% restocking fee may apply to customer remorse returns.
Products that have been opened, installed, or used are not eligible for return.

Majestic / Empire / Simplifire / Kingsman Products

A 20% restocking fee may apply to customer remorse returns or canceled orders after shipment.

Restocking Fees

Approved returns, canceled orders, refused deliveries, or undeliverable shipments may be subject to a minimum 15% restocking fee.

The exact fee may vary depending on:

Product category
Brand requirements
Condition of the returned item
Whether the order has already shipped

Restocking fees may be waived if:

The wrong product was shipped
The item arrived damaged
The issue resulted from our fulfillment error

Orders that have already shipped are automatically subject to applicable restocking fees.

Refused Deliveries

If a customer refuses delivery for reasons unrelated to shipping damage, the shipment will automatically be treated as a return and may be subject to:

Return shipping charges
Carrier fees
Applicable restocking fees

If delivery is refused due to visible shipping damage, the refusal will not be treated as a standard return. A replacement unit will be shipped at no additional cost after verification.

Missing Parts

If your order arrives with missing parts or accessories, please contact us immediately at sales@superiorforkliftllc.shop.

Please include:

Your order number
Description of the missing components
Photos if applicable

Once verified, replacement parts will be shipped at no additional charge.

Damaged Shipments

If your shipment arrives damaged:

Take clear photographs of the damage.
Note all visible damage on the delivery receipt or Bill of Lading.
Refuse delivery if severe damage is present.
Contact our customer support team immediately.

Please provide:

Your order number
Photos of the damaged item
Photos of the packaging
Description of the issue

Damage claims must be reported within 24 hours of delivery. Claims submitted after 24 hours may be denied.

If a product has already been installed or used after delivery, replacement or repair may not be available.

How to Start a Return

To initiate a return request, contact:

Email: sales@superiorforkliftllc.shop

Please include:

Full name
Order number
Proof of purchase
Reason for the return
Supporting photos or documents if applicable

For faster processing, please include:

“RETURN – ORDER #” in the subject line of your email.

If an order is canceled after shipment, refused by the customer, or returned because delivery arrangements were not completed, the shipment will automatically be returned to the warehouse and processed according to this Returns Policy.

Please do not send products directly to the manufacturer without authorization from our support team.

Refund Policy

We understand that issues may occasionally arise with an order, and our team is committed to resolving concerns quickly and professionally. Our Refund processing time is 7 Business days

If you experience any issues with your purchase, please contact us at sales@superiorforkliftllc.shop for assistance.

All refund requests must be submitted within 60 days of the delivery date. Requests submitted after this timeframe may not be accepted.

Refund Eligibility

To qualify for a refund:

The product must remain unused and in original condition.
All original packaging materials must be included.
Large appliances must include the original pallet.
Products that have been installed, assembled, altered, or used are not eligible for refunds.
Products missing their original packaging or pallet may be denied.

Damaged or defective products may qualify for a refund if reported within 60 days of delivery and returned in original condition.

All returned merchandise must first be inspected before a refund is approved.

Partial Refunds

Partial refunds may be issued in certain situations, including:

Products showing signs of use
Items returned without original packaging
Products missing accessories or parts
Open-box products
Items damaged after delivery due to customer handling

Partial refunds are granted solely at our discretion after inspection.

Photos Required for Refund Claims

Photos are required for all refund and damage claims.

Our support team may request:

Photos of damaged packaging
Photos of shipping labels
Photos of the damaged or defective product
Photos showing the overall condition of the item

Refund requests submitted without supporting documentation may be denied.

Late or Missing Refunds

Refunds may take approximately 7 business days to appear in your account after processing.

If you have not received your refund:

Check your bank account again.
Contact your credit card provider.
Confirm whether the refund is still processing.
Allow additional processing time if necessary.

If your refund still has not appeared after completing these steps, please contact us at sales@superiorforkliftllc.shop.

Pricing & Promotional Policy

All prices are final once an order has been processed and fulfilled.

We cannot provide refunds, reimbursements, or price adjustments for:

Future promotions
Temporary sales
Competitor pricing differences
Coupon codes released after purchase
Website pricing changes after checkout

If you find the same item at a lower price after placing your order, we are unable to refund the difference.

Exchanges

We only replace products that are defective, damaged, or incorrectly shipped.

To request an exchange, email sales@superiorforkliftllc.shop and include:

Order Number
Photos of the damage within 1 hour of delivery
Product being exchanged
Requested replacement item

Once reviewed, our support team will provide additional instructions.

Contact Information

If you need assistance regarding returns, refunds, exchanges, missing parts, or damaged shipments, please contact us:

Phone/Text: +1 (786) 822-5770
Email: sales@superiorforkliftllc.shop

Forklift Superior LLC

1100 NW 72nd St Miami, FL, USA